Latest articles

4 strategies to fix Urban Adventures

March 2nd, 2021 by Alex Bainbridge

Urban Adventures is a local tour operator present in 125 cities and offers 1258 tours. Commercially, they are setup using a franchise model – with each city a franchise. Well, this was until recently, when these local franchise partners were terminated, as covered by Arival. I have no inside information about what went wrong or […]

5 things everyone gets wrong about self-guided experiences

February 23rd, 2021 by Alex Bainbridge

Self-guided experiences are the future of local tourism. Inspired by this article by Arival “5 things tour operators get wrong about self-guided tours” (and their upcoming self-guided tour conference) now seems a good time to go through what self-guided is and why it will be so important going forward. At the end of the article […]

2020 – Four key stories for the sightseeing & experiences sector

January 12th, 2021 by Alex Bainbridge

It is fashionable at this time of year to summarise what happened in the preceding year and predict what is coming next. 2020 was certainly a year to remember / forget (delete as applicable). But at a sightseeing & experiences industry level, what are the key stories of the year, beyond the complete destruction our […]

Online travel agents must stop selling petrol & diesel based sightseeing by 2030

December 15th, 2020 by Alex Bainbridge

The sightseeing & experiences end of the travel industry prides itself on our sustainability. We care about local cultures, we funnel money via local companies as much as we can, and collectively we have ceased the retail of animal based experiences such as elephant rides. But next we need to collectively turn our attention to […]

Why attraction reservation technology is not the same as tour reservation technology

October 23rd, 2020 by Alex Bainbridge

Part of the global shift from serving international tourists to local residents has been a shift of product makeup from tours to attractions. To better inform why this is not easy, or even sensible, if you are a tour reservation platform, I thought I would jot down what the key differences between a tour and […]

PhocusWire: Big Tech is eyeing the travel industry again with autonomous vehicle push

October 21st, 2020 by Alex Bainbridge

Last week Waymo (Google / Alphabet) went commercially live with their robotaxi service, without safety drivers. This is a significant milestone and one that should be a wake up call for all vehicle based sightseeing operators, and airport transfer companies. I took the opportunity to summarise where we are at with autonomous vehicles and how […]

Future of reservation technology platforms (for tours)

October 13th, 2020 by Alex Bainbridge

So much focus on reservation technology – pricing (revenue or monthly subscription), which to use etc…… now I built, priced & scaled res tech! So I get every nuance of every argument. But we have to accept that the tech (for tours) is fundamentally obsolete so pricing & retailer ownership discussions are now fairly irrelevant […]

Tours & activities 1995-2030 – technology history & predictions

September 29th, 2020 by Alex Bainbridge

There are very few innovations originated from within the tours & activities sector. Instead, technological change has historically come from outside our sector and was then applied to how we retail, operate and measure the success of our consumer facing experiences. To clarify what I mean, I group digital innovations into 3 distinct generations. I […]

VIDEO: The Robots Are Coming! AI, Mobile and the Future of Tour Guiding

September 25th, 2020 by Alex Bainbridge

I was invited on a panel this week to talk AI tour guides, audio tours & autonomous vehicle sightseeing. From feedback, it went well and was an interesting listen for tour guides, day tour operators and the wider industry. So for your listening pleasure, here it is: Thank you to: – Mitch Bach of TripSchool – Von Harden of IATDG (International […]

Decade prediction for sightseeing vehicles & announcing the Autoura Mobility Research Group

June 29th, 2020 by Alex Bainbridge

I was meant to present an update about sightseeing vehicles at ITB Berlin in March 2020…… and we know what happened there! Instead, from the comfort of your own home, let me explain how vehicle based sightseeing will change in the next decade, from my perspective…. at the end I will introduce our new cross-industry […]

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