Sector: Autonomous vehicles

PhocusWire: Big Tech is eyeing the travel industry again with autonomous vehicle push

October 21st, 2020 by Alex Bainbridge

Last week Waymo (Google / Alphabet) went commercially live with their robotaxi service, without safety drivers. This is a significant milestone and one that should be a wake up call for all vehicle based sightseeing operators, and airport transfer companies. I took the opportunity to summarise where we are at with autonomous vehicles and how […]

Tours & activities 1995-2030 – technology history & predictions

September 29th, 2020 by Alex Bainbridge

There are very few innovations originated from within the tours & activities sector. Instead, technological change has historically come from outside our sector and was then applied to how we retail, operate and measure the success of our consumer facing experiences. To clarify what I mean, I group digital innovations into 3 distinct generations. I […]

VIDEO: The Robots Are Coming! AI, Mobile and the Future of Tour Guiding

September 25th, 2020 by Alex Bainbridge

I was invited on a panel this week to talk AI tour guides, audio tours & autonomous vehicle sightseeing. From feedback, it went well and was an interesting listen for tour guides, day tour operators and the wider industry. So for your listening pleasure, here it is: Thank you to: – Mitch Bach of TripSchool – Von Harden of IATDG (International […]

Decade prediction for sightseeing vehicles & announcing the Autoura Mobility Research Group

June 29th, 2020 by Alex Bainbridge

I was meant to present an update about sightseeing vehicles at ITB Berlin in March 2020…… and we know what happened there! Instead, from the comfort of your own home, let me explain how vehicle based sightseeing will change in the next decade, from my perspective…. at the end I will introduce our new cross-industry […]

Introducing Sahra the sightseeing robot

June 3rd, 2020 by Alex Bainbridge

The urban sightseeing industry was already on the precipice of significant change as a result of ongoing digitisation and then COVID-19 hit. There have been so many predictions about the future of urban tourism, and the future of travel, I don’t really want to dwell on this too much. However three fundamental COVID-19 changes DO […]

Booking Holdings makes land Grab for vehicle experiences

October 29th, 2019 by Alex Bainbridge

Booking Holdings is waking up. A year on from buying Fareharbor sightseeing supplier reservation system, they have begun to show their hand on what the bigger vision potentially looks like. As announced by David Adamczyk, Director of Strategy, via LinkedIn, referring to ride-hailing launch with Grab: This is a significant moment for ‪Booking.com – we’re […]

The beginning of the end of the sightseeing bus

September 25th, 2019 by Alex Bainbridge

Human driven sightseeing buses have had a good 100 year run. Throughout this period the urban consumer product has not changed – a city bus tour you took 100 years ago is pretty much the same as a bus tour you can take today. All the digital innovations and changes we have brought to market […]

PhocusWire: Will sightseeing buses be first to globally scale with autonomous vehicles?

June 18th, 2019 by Alex Bainbridge

Last week I wrote a guest article on Phocuswire about autonomous vehicle timelines, specifically whether sightseeing use cases will happen ahead of robo-taxis: The article covered six primary justifications for why autonomous vehicle sightseeing is coming soon, certainly ahead of robo-taxis: Business models The benefit of positive social media Autonomous vehicle tech timelines Minimum viable […]

Tips for Tour Operators Podcast: “Self driving cars are coming for you”

October 26th, 2018 by Alex Bainbridge

A few weeks ago I was interviewed on the Tips for Tour Operators podcast all about my favourite topic of the moment – autonomous vehicles and the upcoming impact on vehicle based sightseeing, attraction bookings and how concierges (or their digital replacements) interact with local services such as shops, restaurants etc. It also covers my […]

Learnings from an Airbnb Experience during #ArivalEvent in Las Vegas

October 1st, 2018 by Alex Bainbridge

I wrote about Airbnb Experiences back in March this year where I outlined that their approach to experience delivery creates some significant challenges for their hosts but also significantly better service differentiation for their customers. Guaranteed operation, pain free cancellation, minimum booking size one and exclusive supply are really hard on suppliers (hosts) but for […]