Sector: Autonomous vehicles

Tips for Tour Operators Podcast: “Self driving cars are coming for you”

October 26th, 2018 by Alex Bainbridge

A few weeks ago I was interviewed on the Tips for Tour Operators podcast all about my favourite topic of the moment – autonomous vehicles and the upcoming impact on vehicle based sightseeing, attraction bookings and how concierges (or their digital replacements) interact with local services such as shops, restaurants etc. It also covers my […]

Learnings from an Airbnb Experience during #ArivalEvent in Las Vegas

October 1st, 2018 by Alex Bainbridge

I wrote about Airbnb Experiences back in March this year where I outlined that their approach to experience delivery creates some significant challenges for their hosts but also significantly better service differentiation for their customers. Guaranteed operation, pain free cancellation, minimum booking size one and exclusive supply are really hard on suppliers (hosts) but for […]

Introducing the auto-tour – autonomous vehicle sightseeing

January 26th, 2018 by Alex Bainbridge

If you follow technology news you will have heard about autonomous vehicles and self-driving cars. However we haven’t discussed the impact of autonomous vehicles on local tourism yet, either on this blog or more generally within the travel industry. I started speaking in public about this topic at World Travel Market 2017 but no one […]

Multi-day tour digital retailing 1999 to 2025

December 11th, 2017 by Alex Bainbridge

Broadly, the interest (& investment) for retailers selling local tours has been in day tours & experiences. They are easy to sell from the published itinerary. They are also nice upsells from a hotel or flight booking. Multi-day tours have been left to pretty much continue without significant digital retailer influences (I will talk about […]

Tour personalisation – three different approaches by Klook, GetYourGuide and Ctrip

November 28th, 2017 by Alex Bainbridge

It’s been a busy few weeks in the tours & activities sector, with three significant announcements: Klook announced 60 million USD funding (now at 96 million USD total) GetYourGuide announced 75 million USD funding (now at 170 million USD total) Ctrip announced a strategic agreement with Big Bus tours (worth a read if you haven’t […]