News & Opinion

5 thoughts on executing a connected trip strategy

February 18th, 2020 by Alex Bainbridge

Local sightseeing & experience companies are not directly going to be executing connected trip strategies however retailers, such as online travel agents, will be, and partnering with local experience providers to make this happen. What is a connected trip? Best to leave the definition to David Adamczyk, Booking.com’s director of strategy for the transport division, […]

Tripadvisor global commission change – why now? why at all?

February 10th, 2020 by Alex Bainbridge

Last week Tripadvisor announced, with immediate effect, that supplier commission would be standardised on a regional and product basis rather than current practice to support individually negotiated distribution deals. This was well covered by Skift, including the full contents of the supplier notification email itself. If you are only just hearing about the news, go […]

10 predictions for the next decade in tours, activities & sightseeing

February 4th, 2020 by Alex Bainbridge

If you ask a travel technologist what they predict will happen next year, they will already have built it, just not announced it yet, so they won’t give you a clear answer for commercial reasons. For predictions to be free of commercial considerations they have to be years ahead, but predictions that far out are […]

5 step plan to save Viator

January 24th, 2020 by Alex Bainbridge

By now you will have heard that Tripadvisor / Viator are losing many team members (and their chief) in the experiences division. If not, read about it here on Skift, or Rod Cuthbert’s comments (Viator founder) via Phocuswire. This post contains a five step action plan to turn Viator around. Firstly, how did Viator get […]

GetYourGuide creates industry shake up as Originals moves from speculation to scale-up

December 18th, 2019 by Alex Bainbridge

GetYourGuide Originals, where GetYourGuide creates sightseeing tours (mainly in urban areas) has always been a good topic to speculate about as it goes to the heart of what the tours & activities industry is (or sightseeing & experiences as I like to refer to it now). However upto this point it has been purely speculation. […]

Booking Holdings makes land Grab for vehicle experiences

October 29th, 2019 by Alex Bainbridge

Booking Holdings is waking up. A year on from buying Fareharbor sightseeing supplier reservation system, they have begun to show their hand on what the bigger vision potentially looks like. As announced by David Adamczyk, Director of Strategy, via LinkedIn, referring to ride-hailing launch with Grab: This is a significant moment for ‪Booking.com – we’re […]

Sightseeing tour yield management – where are we at?

October 7th, 2019 by Alex Bainbridge

With conference season around the corner, and yield management likely to be on the list of discussions, it is worth writing an update as to where we are at on this topic: What is yield management? According to Wikipedia, Yield management is a variable pricing strategy, based on understanding, anticipating and influencing consumer behavior in […]

Should sightseeing reservation systems ban suppliers?

October 2nd, 2019 by Alex Bainbridge

As CEO of TourCMS I only banned a very few suppliers from using the leading tour & activity reservation system of its time: An Iranian ski resort (due to trade sanctions) A brothel (we weren’t that kind of T&A) As a tool maker my approach was to be lenient, certainly when it came to banning […]

Sightseeing industry distribution standards – 4 categories to focus on

September 30th, 2019 by Alex Bainbridge

I seem to have been debating the merits of technology standards for what seems like a very long time. The earliest mention I can find is me speaking in 2010 at an Open Travel conference. In tech terms in this industry, that seems like an eternity. Since then a great deal of debate but very […]

The beginning of the end of the sightseeing bus

September 25th, 2019 by Alex Bainbridge

Human driven sightseeing buses have had a good 100 year run. Throughout this period the urban consumer product has not changed – a city bus tour you took 100 years ago is pretty much the same as a bus tour you can take today. All the digital innovations and changes we have brought to market […]